ITHelpdesk

During this period of remote learning, the Academy's ITHelpdesk continues to be available to students, faculty and staff. The ITHelpdesk is staffed from 7:30 a.m. - 3:30 p.m., Monday - Friday.

Methods of Contact

Emails

Emails to ITHelpdesk@ashmi.org are placed into a ticketing system and allow issues to be addressed by Samantha Watha or Dino Vandenheede. 

Phone Calls

Call 248-646-8900 x224. Calls outside normal staffing hours will be recorded to voicemail and delivered via email.

 

Zoom Meetings

Dino Vandenheede is available for 15 minute or 45 minute Zoom meetings. Press the respective link to schedule a time.

Solutions to Common IT Problems