Emails to ITHelpdesk@ashmi.org are placed into a ticketing system and allow issues to be addressed by Samantha Watha or Dino Vandenheede.
ITHelpdesk
During this period of remote learning, the Academy's ITHelpdesk continues to be available to students, faculty and staff. The ITHelpdesk is staffed from 7:30 a.m. - 3:30 p.m., Monday - Friday.
Methods of Contact
Solutions to Common IT Problems
- My computer is acting oddly.
- My computer is frozen.
- My computer won't turn on.
- I can’t login to my computer, Microsoft account, and/or Google account.
- I’m starting to see lots of popups.
- My laptop pen/stylus stopped working.