ITHelpdesk

Try restarting your computer. This solves many “odd” computer issues. If the issue isn’t resolved with a restart, email ITHelpdesk@ashmi.org with a description of your issue. 

Important Caution: If you ever get a message asking you to RESET your computer, do not do it. Resetting your laptop will remove it from the Academy’s domain, and you might not be able to log into your computer any more.

If your laptop becomes unresponsive, you may have to force it to power off. Press and hold the power button for 10 seconds; the power should cut off. Then, wait another 10 seconds or so before turning the machine back on. 

The above option should be used as a last resort. Whenever possible, you should shut down your computer in the normal manner: Select Start  > Power  > Shut down . If this doesn’t work, try pressing the Ctrl + Alt + Delete buttons and see if you get anything on the screen with an option to restart ().

Tip: If the computer does not turn back on, provide power to the computer via a power adapter and try the power button again. 

Contact the ITHelpdesk if your machine freezes often. Forcing a shut down can lead to data loss.

First try: With your computer unplugged, hold the power button down for 60 seconds then release. Wait 30 seconds. Next connect the AC power adapter and press the power button as usual. Hopefully, your computer will power on.

Try next: Remove the AC power adapter. Then insert a straightened paper clip into the emergency-reset hole to reset the computer. (When you press into the hole, you should feel a button being depressed.) Reconnect the AC power adapter and press the power button on the computer.

If none of these methods work, it's possible your AC power adapter has an issue or the laptop itself. Please contact the ITHelpdesk to resolve the issue.

Let us know at ITHelpdesk@ashmi.org. We can help reset your password.

• Your computer password and Microsoft password are the same.
• Your Google password and your Adobe password are the same.

Popups are not only annoying, but they can be dangerous. Take caution if you begin to notice unusual popups. Because the source of popups are so varied, please email ITHelpdesk@ashmi.org ASAP to schedule a Zoom session to resolve the issue.

Try the following:

• Ensure your stylus has a charge by inserting the stylus in the charging port for a few minutes.
• Restart your computer.
• Test that you can still interact with your computer with touch.

If your pen still does not work, please email ITHelpdesk@ashmi.org.